Help Centre
Frequently Asked Questions
Orders & Delivery
Where do you currently ship?
We currently deliver to customers across the United Kingdom and Nigeria.
How long does delivery take?
Estimated delivery is 10–12 business days following dispatch.
Will I receive tracking information?
Yes. Once your order has been shipped, you'll automatically receive current detail information about your order so you can monitor your package until it arrives.
Can I cancel my order?
Orders may be cancelled before payment has been completed. Once payment has been confirmed, your order immediately enters processing and can no longer be cancelled.
Payments
What payment methods do you accept?
Outlxx accepts secure online payment methods only. We do not accept cash payments.
Returns & Exchanges
Can I exchange an item?
Yes. Eligible items may be exchanged within our return period, subject to stock availability.
What if my order arrives damaged or incorrect?
Please contact our customer support team immediately. We'll arrange the return, replacement, or exchange, and Outlxx will cover all associated return shipping costs.
Sizing
How do I choose the correct size?
Every product page includes a dedicated size guide specific to that item to help you select the best fit before placing your order.
How can I contact Outlxx?
Customer Support
Phone: +44 7350 163255
Address:
5 Clarence Road
RM17 6QA
Grays Town Centre
United Kingdom
Support Hours: 24 Hours a Day | 7 Days a Week
Instagram: @outlxx_